Who wrote this: the TaskQo team. We make TaskQo, so read this as our view. We checked Teramind's public website on October 12, 2026 and link every source at the end. Products change quickly: if something here is out of date, email admin@taskqo.com and we will fix it.
Quick verdict
If your main worry is data leaving the company, Teramind is the specialist. If your main questions are about productivity, call quality and coaching for agents, TaskQo answers them more directly and with less surveillance.
Choose TaskQo if
- Your goal is performance, coaching and client reporting, not data loss prevention
- You want call transcripts and QA scores, not only audio capture
- You want monitoring limited to shifts, with consent and self-view
Choose Teramind if
- You need data loss prevention, content rules and SIEM integration
- You need continuous screen recording with live view, remote control and OCR search
- You need self-hosted or government-cloud deployment
At a glance
| Feature | TaskQo | Teramind |
|---|---|---|
| Best for | BPOs, call centers, support and sales teams that need to know what got done, not just hours | Security and productivity teams that need user activity monitoring, insider-risk detection and DLP, up to enterprise and government |
| How work is classified | Every tracked minute is labelled productive, unproductive or idle. Clear-cut work is classified from the app in focus; AI vision reviews the rest. Each result shows its screenshot and a one-line reason | Productivity profiles: admins set apps and domains productive, unproductive or unclassified; behaviour rules can flag activity |
| Screenshots and video | One screenshot per tracked minute; optional screen video compiled into one replay per shift, with chapters at flagged moments | Continuous screen recording with live view and session player on all plans; remote control; OCR search on Enterprise |
| Call recording and QA | Yes. Records both sides of supported calls and meetings during shifts; one-click speaker-labelled transcript in 39 languages, QA score and coaching notes | Records computer audio, including calls routed through the computer; no call transcription or AI call scoring found |
| Shifts, attendance and pay | Fixed or flexible shifts, leave, holidays, overtime and breaks; hourly and salary pay with deductions; weekly approval; payroll-ready CSV and timesheet PDF | Time tracking listed; no payroll, shift scheduling or timesheets found |
| Privacy and self-view | Consent recorded before the first capture; capture only inside shifts; every team member has a self-view with the same timeline as their manager; sensitive screens kept only as a general description | Revealed, Standard and Stealth agents; redaction on the DLP plan; keystroke logging on UAM and up |
| Mouse jigglers and other cheating | Flags patterns linked to mouse jigglers, remote-desktop sessions and virtual machines, with the minutes attached. A person decides; a flag never changes pay or scores | Behaviour rules; no named mouse-jiggler detection found |
Two different jobs
Teramind's strengths are security features: sensitive-data detection, content rules that block actions, SIEM integration, continuous recording and keystroke logging on higher plans. Productivity profiles exist too, where admins mark apps and domains productive, unproductive or unclassified.
TaskQo does not try to be a data loss prevention tool. It focuses on performance: each tracked minute is classified productive, unproductive or idle with the reason and screenshot attached, and calls are transcribed and scored.
Call recording versus call review
Teramind can record audio from a computer's input and output devices; its knowledge base says that as long as a voice call is routed through the computer, it can record it. We found no transcription or call scoring.
When call review is on, TaskQo records both sides of supported calls and meetings during configured shifts. One click on a recording gives a speaker-labelled transcript in 39 languages, a QA score for communication, issue resolution and professionalism, the customer's reaction, and coaching notes a manager can act on. Recording tells you a call happened; review tells you what to coach.
How much monitoring is enough
Teramind offers revealed, standard and stealth agents and, on higher plans, keystroke logging. For an insider-risk investigation that depth can be necessary.
For day-to-day performance it is usually more than you need, and it can cost trust. TaskQo does not record typed text by default (and strips passwords, card numbers and emails if an admin turns it on), captures only inside scheduled shifts, records consent first and shows every team member their own timeline.
Shifts, attendance and pay
Teramind lists time tracking but we found no payroll, shift scheduling or timesheets.
TaskQo includes shift calendars with leave and holidays, overtime, breaks, hourly and salary pay, weekly approval and payroll-ready exports.
Deployment
Teramind supports Windows (including servers, Citrix and VMware Horizon) fully and macOS with limited features, in the cloud or self-hosted.
TaskQo runs as a desktop app with recordings kept in TaskQo storage, encrypted with a key for your organization and deleted on the retention schedule you set.
Pricing
Teramind's pricing page showed us local currency rather than US dollars, so we could not verify its USD prices there. Teramind's own blog lists the Starter plan at $14 per seat per month for 5 seats, billed annually, and a free trial of 7 days in the cloud or 14 days on-premise. Check the vendor for a current quote.
Where Teramind is stronger
- Data loss prevention, content rules and SIEM integration
- Continuous recording, live view, remote control and OCR search
- Self-hosted and government deployment options
Switching from Teramind to TaskQo
Some companies keep Teramind for security on a small group of sensitive roles and use TaskQo for performance across the agent floor. Start with one team rather than the whole company. Install the TaskQo desktop app, set the shift schedule and monitoring settings, invite the team, and compare the first few shifts with what your current tool told you. Performance data builds from the first tracked shift.
Related guides: How to introduce monitoring to your team without losing trust · How to detect remote desktop work, VMs and proxy work fairly.
FAQ
Is TaskQo a good Teramind alternative?
It is if your goal is performance, coaching and client reporting, not data loss prevention. If you need data loss prevention, content rules and SIEM integration, Teramind may still suit you better.
Can Teramind record phone calls?
It can record computer audio, including calls routed through the computer. We found no transcription or AI call scoring on its website.
Is Teramind a productivity tool or a security tool?
Both, but its depth is in security: insider risk, DLP and continuous recording. TaskQo is focused on performance, coaching and call QA.
Does TaskQo log keystrokes?
Not by default. Classifications come from one screenshot per tracked minute plus activity levels.
