How can we help?

Setting up a workspace, a capture that will not start, a payroll export that does not add up: tell us what is happening and a real person on the TaskQo team will pick it up. We reply within one business day, usually much faster.

Open a ticket

Fill in the form and we will reply by email. Include the name of the workspace and, if it helps, the time the problem happened.

Before you write, three quick checks

• Nothing on the timeline? Capture only runs inside an open shift. Check the person's shift window in Shifts, then make sure the desktop app shows the green dot.
• A verdict looks wrong? Open the minute, press Overturn and leave a note. The change is logged and the person sees it too.
• Payroll does not match? Overtime and holiday multipliers apply per person. Open Timesheets and pay, pick the week and expand the row to see every line.

What to include

• Your workspace name and the person or department affected.
• The date and time it happened, with your timezone.
• A screenshot or the export file, if you have one.
• The version of the desktop app, shown under Settings in the app.

Privacy or data requests

If you are a team member and want to see or dispute what was captured about you, start with your own self-view portal, then speak to your employer. They control the data, and we help them respond. For anything else about personal data, email privacy@taskqo.com and choose "Privacy or data request" above. See our privacy policy for the details.

Found a security issue?

Please tell us first, before anyone else. Email security@taskqo.com with the steps to reproduce it. We read every report and reply within two business days.